By accepting our estimate and scheduling service with Bikini Groundskeeping and Landscape Design, LLC, you have agreed to these terms of service and will comply with them throughout your relationship with Bikini Groundskeeping and Landscape Design, LLC. This is an agreement between Bikini Groundskeeping and Landscape Design, LLC referred to as the contractor and/or we and you referred to as the client and/or you. Contractor and client hereby promise and agree to the following: The contractor agrees to provide the mowing services as agreed and the client (you) agrees to pay the charges specified herein.

MONTHLY SERVICE PLANS 

Full and Basic services are on a month to month basis, therefore, does not require a yearly contract.  Invoices will go out at the beginning of the month for the previous months services and credit cards on file will be billed at that time. Deposits on projects are non-refundable. All work and materials installed is the property of Bikini Groundskeeping and Landscape Design, LLC and is subject to repossession until the balance is paid in full.

GENERAL PROVISIONS

Contractor agrees to carry General Liability Insurance with General Aggregate amounts of $1,000,000 and $1,000,000 per occurrence. This agreement which includes a “Description of Service”, “40-week visit calendar for each service address”, and the “terms and Conditions” serve as the entire agreement between both parties. Bikini Groundskeeping and Landscape Design, LLC is not responsible for loss related due to “Acts of God” (such as freeze, hurricane, flooding, drought, tornado, hail, rain, etc.). We are not responsible for damage to property from loss of control of vehicles, water being cut off, contractors not subcontracted directly by Bikini Groundskeeping and Landscape Desingn, LLC, or other actions not directly caused by Bikini Groundskeeping and Landscape Design, LLC. Weekly landscape visits missed by Bikini Groundskeeping and Landscape Design, LLC due to rain or inclement weather will be made up with additional hours on future visits. No credit will be given as a result of poor weather conditions. If the crew arrives at your property and the ground is wet the crew will just do a cleaning of the property excluding the mowing of the grass. This is done to prevent tire marks or damage to the grass when it is soft.  Please coordinate your irrigation schedule to not run on your service days.  If service is delayed due to weather, irrigation likely is not necessary and should be turned off.  We will be sending notifications of your service the evening prior as well as update any delays through our text messenger service.

DAMAGES PROVISIONS

We are very careful when we service your lawn, but if a covered incident does happen, we will repair the damage.  Please note: our team needs room to operate our equipment to do the job.  Any items within 14″ from the grass, edges, shrubs we are hired to service could be susceptible to damage from normal operations of our equipment.  Contact us immediately, no later than 48 hours after the service where the damage occurred. If you have a covered claim the submission of sufficient evidence is required, receipt of the item, photos of the damage, a contractor may require a review of the item to evaluate the damages.

  • Damages we will not cover: include but are not limited to; air conditioning wiring and refrigerant lines in or near the lawn or shrubs, bird baths, bird houses, benches, chairs, children’s play sets, concrete/pavers, hoses or wires, downspouts, drainage, shade structures, fences, fence posts, fence stain, flower boxes, holiday decor,  irrigation components, irrigation valve covers, landscape/outdoor lights and exposed wiring, metal/plastic edging,  pottery, outdoor curtains, retaining walls, stone edging, (brick and/or stone), stone pathways, toys, unprotected trees, trampolines, plastic pools or other swimming pools, windows. Exposed/improperly buried cables/wires or sprinkler components/lines normally found below the surface of the lawn, disease or damage to lawns, any item hidden in the landscape and not clearly marked. If we are required to move objects to service your lawn and/or landscape, such as but not limited to benches, bird baths, basketball goals, playhouses, lawn furniture, trampolines, etc. we will not be responsible for damage caused by moving the object from where we need to provide service.
  • Lawn/Grass Damage due to excess irrigation or drainage issues:  We are constantly watching the weather, however we cannot keep up with several hundred irrigation schedules. We periodically post irrigation tips and guidelines throughout the year to assist with proper watering of your lawn. When general conditions of your location are dry throughout the day, we usually do not see soggy ground due to irrigation, drainage problems,  or other issues until our mower is stuck in it. Bikini Groundskeeping and Landscape Design, LLC will not be responsible for lawn damage due to excessive irrigation, poor drainage, pipe breaks, etc. If your lawn is too wet to mow due to these conditions, we will service your property to the best of our ability, however grass cutting may be partially or fully skipped and all service fees will apply. 
  • Sprinkler Repairs: Properly designed and installed irrigation systems functioning properly are typically not damaged from routine lawn service. If head damage does occur, please notify us within 48 hours notification of the damage, flag damaged head(s), and we will repair on your next scheduled service.  Plastic valve covers are subject to deterioration from UV rays and not covered for damage from foot traffic. All systems require regular maintenance and will deteriorate without it. Bikini Groundskeeping and Landscape Design, LLC has experienced  irrigators on staff; we do not pay for 3rd party repairs.

MOWING SCHEDULE

Your lawn will typically be serviced on the same day of every week depending on the area that your home is located. The only exception to this is, if we are redrawing our routes to make room for new customers, we will contact you if your lawn service will be performed on a new day. Additionally, heavy rain will prevent us from being able to service your lawn. In this case, you will receive text updates on your service date.

We cannot guarantee any specific time for your lawn service. All routes are completed between 7am and 6pm, Monday through Friday. All full service(s) plans follow the Bikini Groundskeeping and Landscape Desing, LLC  yearly schedule for service(s).  For first time customers, please keep in mind that it make take 3 to 4 visits before your property becomes exceptionally well-manicured pending the condition of your landscape upon signing up. Thank you for understanding in this matter.

CANCELS, CHANGES, COMPLAINTS, AND COMMUNICATIONS: 

Please, make all communications, changes to service, or complaints through the office and not the service team. There is a possibility that your team leader may forget, be off the next day, or misunderstand the information. Contacting the office directly allows us to insure that your changes or needs are noted correctly in your customer file and are placed on work orders, and it is the only approved way to for a change to service or additional services. The team is authorized to perform only the work listed on their work order for the day, additional work requires authorization and approval of the office before proceeding.

PETS

Our service team loves pets, but all pets do not love us! Please make an attempt to have your pets indoors or kenneled while we are servicing your yard. We can service your property with pets around but we take no responsibility for any injury to your pets. If we think that a pet is aggressive, we will not service the property that is accessible by that pet. Please be certain that pet waste is cleaned up prior to your lawn service. Although we like pets, we do not like pet waste on our shoes, clothes, and equipment. Due to additional time to either clean up pet waste prior to service or to clean our equipment after service, there will be a service fee of $5.00 if we encounter excessive pet waste during your lawn service.

GATES/FENCES

If we cannot service your property due to the gate being locked or closed there will be no credit given. This can be prevented by providing us with a key or code to access the back yard.  In addition, please be certain that all gate latches are greased to help our crew secure your fence and not cause wear or damage to your fence/gate.

PAYMENTS

We do understand occasionally a credit card may be declined for various reasons: lost; new card; expired etc. We will e-mail to let you know your card was declined if we do not receive a return call and/or updates before your next scheduled service date, service may be suspended until payment is received and tall grass fees may apply. A $5 fee is added for declined card fees. Delinquent accounts: $15 late fees added to unpaid balances for each month that such balance remains, plus all costs incurred for the collection and reasonable attorney fees.

CANCELLATIONS

Your service pricing is based on servicing your property a set number of times per year and our accounts and our time are capped in order to maintain your lawn properly. Cancelled services often lead to your lawn requiring more time and labor on the following visit. Any cancelled service during the growing season (March 1 through October 31) will be subject to 50% of the scheduled service fee.  Cancellations are ONLY accepted through e-mail.  It is your responsibility to inform us of a cancellation. You will be charged for all work provided until this office is notified of your cancellation request. Please do not tell the service team that you wish to cancel, it may be misunderstood or they may forget to inform the office. If we determine it to be more beneficial for the health of your lawn to skip your service, no additional fees will apply.